11Croco Casino Terms and Conditions

By registering an account at 11Croco you confirm that you are at least 19 years old, that you are resident in a jurisdiction where online casino play is legal, and that you accept the terms set out on this page. The account must be opened in your own name with accurate details, and you must keep those details up to date through your account page. Sharing an account, opening more than one account in your own name, or opening an account on behalf of another person are all prohibited. The operator reserves the right to verify your identity and your registered details at any time, and to suspend the account pending verification if the details cannot be confirmed.

Deposits credit your account instantly and can be made through any of the payment methods listed in the cashier. Withdrawals are paid back to the same payment method used to deposit wherever possible, which is a standard anti money laundering control. Where the deposit method does not support withdrawals, an alternative method in your own name will be used. There is no operator fee on either side for deposits or withdrawals. Fair use limits apply to high frequency cashier activity, and bonus funds carry the wagering requirements set out in the terms of each individual offer.

Bonuses and gameplay

Every bonus on the site is governed by the specific terms of that offer, displayed inside the cashier before you opt in. The terms cover the qualifying deposit, the bonus cap, the wagering requirement, the maximum bet per spin while wagering, the eligible games and the expiry. Only one bonus can be active at a time. Once the active bonus is wagered through or cancelled, you are free to opt in to the next. Bonus abuse, including coordinated multi account play, irregular betting patterns designed to clear wagering risk free, and use of strategies that exploit a specific game design flaw, is prohibited and may result in forfeit of bonus funds and any associated winnings.

Disputes are handled in three steps. The first step is the support team, reachable through live chat and email, who resolve the majority of issues at first contact. The second step is an escalation to a supervisor, who can review the case and make a final decision on behalf of the operator. The third step, if the dispute is not resolved at the supervisor level, is a referral to the Tobique Gaming Commission as the licensing authority. The full complaint procedure including timelines and contact details for each step sits on the Get Help page.

Account ownership, multiple accounts and bonus abuse

Each player is permitted one account at the casino and the account must be opened in your own name with your own verification documents. Multiple accounts opened from the same household or device are allowed only where each account belongs to a distinct adult player, and the compliance team may ask for additional documentation to confirm this where the pattern is unusual. Accounts opened with someone else's name, documents or payment method are a clear breach and are closed with any balance forfeit. The rule is simple and the consequences are clear, so it rarely comes up for genuine players.

Bonus abuse covers the small set of patterns that try to extract value from a promotion outside the spirit of the offer. The most common examples are coordinated play across multiple linked accounts, deliberate low risk play to clear wagering without any real game exposure and the use of forbidden games during an active bonus. Any of these patterns trigger a review and the bonus and any winnings derived from it may be cancelled. The full bonus terms sit on the offer card and on the promotions page, and the Get Help page walks through the most common bonus questions in plain English.

The operator reserves the right to update the terms from time to time to reflect changes in regulation, the platform or the wider product. Material changes are communicated by email to every registered account at least thirty days before they take effect, with a clear summary of what is changing and where to find the full text. Continued use of the account after the effective date is treated as acceptance of the updated terms. Historical versions of the terms are retained on request through the support channels listed on the Contact page.